You can express checkout with Paypal and Credit and debit card.

Use your discount code at checkout before you finalise your order.

If you have a discount code, remember to add it into the ‘discount code’ section at checkout before you finalise your order. Please note that if you forget to apply your discount code, we cannot apply it after the fact, but you can hold onto your code for your next purchase.

Discount codes are case sensitive, so check that first. If it’s still not working, please email us.

If you believe your discount code is valid and should be working, please email us with the code in question, a screenshot of the error screen, and a short explanation of the problem and we’ll help you out.

Enter your email on the product page and you’ll receive an email when it’s restocked.

For an estimate of when the product will be back in stock, please email us with the specific filter size or lens adapter and product name you want.

Email us as quickly as possible. We can change your order details but only before it has been processed, which happens within 24 hours.

Please note that there will be delays associated with delivery times if you entered the wrong address.

USA (Excluding Alaska and Hawaii):

Shipping time: 9-11 days.

Enjoy free standard shipping within the US for orders $100 and over.

Standard shipping delivered to:

US: $9.99 for order $99.99 and under. Free for orders $100 and above.

You’ll receive a tracking number once your order has shipped.

Please allow 24 hours for your tracking number to update.

Check your tracking number if you have one, then please email us, we’ll help you.

If your order has a tracking number, allow 48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you.

If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.

Yes, provided you make a claim within 30 days of purchase, and the products and packaging are returned in unused, as new condition.

If you ordered the wrong product for any reason, simply fill out our returns form within 30 days of purchase, and we can exchange it for the correct product. Please note that return shipping costs will not be refunded, and you need to cover shipping costs for the new product. The products remain your responsibility until we receive them, so we recommend tracked or registered shipping.

Your refund will be processed within 48 hours of receiving the returned product(s) with packaging in unopened, as new condition.

You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

Yes, provided we receive your returned products and packaging in unused, as new condition.

To be refunded for your product, you need to return the product and packaging in unused, original condition in an unmarked, intact state. All items must be included. Products that are not in this condition cannot be refunded. Please note that return shipping costs will not be refunded, and you also need to cover shipping costs for any new items ordered.

You need to complete our returns form within 30 days from purchase.

Provided you submit a claim via our returns form within 30 days of your purchase date, we will gladly process your return. You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

Yes, provided you make an exchange within 30 days of purchase, and the returned products and packaging are in unused, as new condition.

If you wish to exchange your product for another item(s), simply complete the exchange process on our returns page within 30 days of purchase. Once the exchange request is approved, the exchange order will be shipped to you. Please note that return shipping costs for the original order will not be refunded, and you will need to cover shipping costs for the exchange order. 

Returned products remain your responsibility until we receive them, so we recommend tracked or registered shipping. Please be aware exchange orders are not eligible for return due to system restrictions.

We believe the best way to make a product sustainable is to make it last a lifetime or more, that’s why we guarantee our products for life.

We use the highest quality materials coupled with precise manufacturing processes, but bad things happen to good people (and products) and, from time to time, some units may fail. If your Aloof product fails from normal usage, we will replace it with a new unit.

To make a lifetime warranty claim, email our customer support team with your order number, a photo or video of the issue, and a written description of the issue.